terms & conditions

Effective Date: [Effective Date]

Business Name: Essential Telehealth (“Essential Telehealth,” “we,” “us,” “our”)

Address: 1691 Forum Place Suite B #141, WPB, FL 33401

Phone: 561-412-8992

By accessing or using this website (the “Site”) or any related services, you agree to these Terms & Conditions (“Terms”). If you do not agree, do not use the Site.

1. Scope of These Terms

These Terms apply to:

Your use of the Site and any content on it
Requests for information, appointment booking, intake forms, and communications
Non-emergency telehealth services offered by Essential Telehealth

These Terms do not replace any clinical consents, telehealth consents, or practice policies you may sign separately.

2. Medical Disclaimer (Not Emergency Care)

Content on this Site is for general informational purposes only and is not medical advice.

Do not use this Site for emergencies. If you believe you have a medical emergency, call 911 or go to the nearest emergency room.

3. Eligibility and Location

Services are intended for individuals who are located in the state of Florida at the time of the appointment, unless explicitly stated otherwise. You are responsible for confirming your eligibility and your location when receiving services.

4. No Guarantee of Outcomes

Healthcare outcomes vary. We do not guarantee:

Any specific clinical results (including weight loss outcomes)
Approval for leave, short-term disability, return-to-work, school/employer clearance, immigration, or any other documentation
Insurance reimbursement or coverage decisions

5. Services Offered

Essential Telehealth may offer, among other services:

Primary care (non-emergency)
Medical weight loss
Medical documentation and form completion (work/school physicals, return-to-work notes, FMLA/medical leave forms, wellness evaluations, travel/clearance letters)
Short-term disability documentation support and form completion (when clinically appropriate)

Availability of services may change without notice.

6. Telehealth Consent and Technology

By using our telehealth services, you understand and agree that:

Care may be delivered via video, phone, or secure messaging depending on visit type
Telehealth has limitations (e.g., inability to perform hands-on exams)
You are responsible for having adequate internet/phone access and a private setting
If your provider determines your condition requires in-person evaluation, labs, imaging, specialist evaluation, or emergency care, you may be referred accordingly

7. Appointments, Forms, and Your Responsibilities

You agree to:

Provide accurate, complete health and identity information
Upload/submit required forms and supporting documents in a timely manner
Respond promptly to requests for clarification
Use the Site and services lawfully and respectfully

If information is incomplete or inaccurate, services (including documentation) may be delayed, limited, or declined.

8. Medical Forms & Documentation Turnaround

For medical forms, letters, and documentation services:

Standard turnaround is 5–7 business days after your evaluation and receipt of all required forms and supporting information
Rush service may be available for an additional cost depending on complexity and scheduling availability
Some forms require more than one visit and/or supporting records, objective findings, or labs. If so, you will be informed

Important: We will only complete forms that are truthful, clinically appropriate, and consistent with the evaluation and documentation standards.

9. Short-Term Disability Documentation Disclaimer

Short-term disability requests are often reviewed by employers, HR departments, and insurance carriers. By requesting short-term disability documentation support, you understand and agree that:

Completion of forms does not guarantee approval of benefits, leave, accommodations, job protection, or payment
Employers/insurers may require additional documentation, diagnostic testing, records, specialist notes, or in-person evaluation
We cannot and will not alter clinical findings to meet an outcome or timeline
We do not complete or sign documentation that is inaccurate, incomplete, misleading, or not supported by clinical assessment
Final decisions regarding eligibility and benefits are made solely by the employer/insurer and are outside our control

10. Fees, Payments, and Refunds

Fees (including rush fees) are disclosed at or before the time of purchase/booking. By booking or purchasing, you authorize payment using the method you provide.

Refunds, if any, are handled according to the policy communicated at booking and may depend on:

Whether services were delivered
Whether a visit was missed or canceled
Whether work (documentation/chart review) has already begun

11. Cancellations and No-Shows

Appointment changes, late arrivals, cancellations, and no-shows may be subject to fees as disclosed at booking. If you cannot attend, notify us as soon as possible.

12. Prescriptions

When clinically appropriate, prescriptions may be provided. Prescribing is based on:

Medical history, assessment, and clinical judgment
Applicable laws and professional standards
Patient safety considerations

We may decline to prescribe medications if unsafe, inappropriate, or legally restricted in the telehealth setting.

13. Intellectual Property

All Site content (text, branding elements, graphics, layout) is owned by Essential Telehealth or its licensors and may not be copied, reproduced, or used commercially without written permission.

14. Third-Party Links

This Site may link to third-party websites (labs, pharmacies, scheduling tools). We are not responsible for their content, privacy practices, or availability.

15. Limitation of Liability

To the fullest extent allowed by law, Essential Telehealth is not liable for indirect, incidental, consequential, special, or punitive damages arising from your use of the Site or services.

16. Indemnification

You agree to indemnify and hold harmless Essential Telehealth from claims, liabilities, damages, and expenses arising from your misuse of the Site, violation of these Terms, or unlawful conduct.